CONDITIONS OF BOOKING
There are
certain conditions set to regulate bookings, some are set by us but most are
set by the park operators "Bourne Leisure" (Trading as Haven
Holidays). These are listed below, in these conditions; The Park Operator will
be referred to as "Haven".
Cool Family Holidays
(Us) will be referred to as the “Agent" and the customer is referred to as
"Client".
Bookings are
only accepted by the Agent on receipt of a completed and signed Booking Form
(either Booking form word Format or Booking Form rtf.doc) & the appropriate
deposit/Payment
£10.00 per
person (or £50 per week) whichever is the greater, on holidays booked at least
6 weeks before Start date.
Payment in full
if booked less than 6 weeks of the Start date.
If paying through PayPal there is a 4%
booking fee to be added to the total cost.
Bookings can not be accepted from:
Persons under
the age of 21
Parties of a
single sex (i.e. all male, all female)
All deposits are none refundable unless the optional
insurance is taken
Once the booking
has been accepted by the Agent. The Client will be notified with a date the
balance payment must be paid by. Failure to pay the balance by the due date may
result in holiday being deemed as cancelled with the loss of all monies paid (If under 6 weeks a demand for
the full balance may be sent if the holiday can not be re booked)
If you have to
cancel your holiday for any reason, you must contact us in writing, by Email
(with Receipt) or by telephone
If a holiday is
cancelled prior to 6 weeks before start date, all monies received by us from
you will be refunded with the exception of your deposit. This deposit will be
held as a credit for 1 year as deposit for another holiday at a later date
(lost if over this period.)
If a holiday is
cancelled under 6 weeks of the start date, all monies received by us from you
will be lost unless the holiday can be re-booked, however the deposit will be
held as a credit for 2 years as deposit for another holiday at a later date. (Providing
this does not leave the balance held at less than £50.00.)
Persons staying with you during your
No person other
than those listed on the booking form are allowed to stay overnight in the
caravan.
The maximum
occupancy of the caravan as stated within the quote & on the website must
not be exceeded.
Remember this is
a
Any breech of the
above conditions and your holiday could be terminated immediately and you could
be removed from the park, and possibly liable to prosecution.
The Client will
not be asked to provide a security deposit
The Client is
responsible for the Caravan and its contents during the period of his/her stay
The Client is
responsible for any damage to or loss from the caravan during the period of
his/her stay & may be charged for any damage to or loss from the caravan
during this period.
The Client is
responsible for the actions of all those named on the booking form during
his/her stay
The client will
not be responsible for breakdown due to normal wear and tear or age
Please ensure
your booking form is signed before sending it to us (unsigned booking forms can not be accepted).